travellers support

When overseas, how do I contact Travelplan Ski in an emergency?

If you urgently need to make travel changes after commencing your trip, it is best to contact the service providers in your destination directly, such as the airline, hotel or your travel insurance. Travelplan Ski is also contactable from overseas in a genuine emergency: 

Business hours phone:

+61 2 9958 9700

After hours phone:

+61 2 8456 3710


Please check the Airline contact details on your Travelplan Ski itinerary or eTicket.


Please check the hotel contact details on your Travelplan Ski itinerary and or voucher. 

Lift Tickets

Found yourself half way around the world and you forgot your lift pass vouchers? Don't worry, in most cases you will be able to get assistance from resort staff, as they have all of your details provided by us. In the event that you are not able to gain direct resort assistance, please contact Travelplan.

What if I need urgent consular assistance?

You can call the 24-hour Consular Emergency Centre, operated by the Department of Foreign Affairs and Trade:
Phone: 1300 555 135
or +61 2 6261 3305.
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